Refund policy
30-Day Return Policy
We have a 30-day return policy for eligible non-personalized products. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@astronomyandme.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.
You can contact us at info@astronomyandme.com with any questions regarding returns.
Personalized & Custom Products
Because personalized and custom products are created specifically for you using the information submitted with your order, they are final sale once production has begun.
This includes products such as MY SKY Personalized Star Maps, Star Dedications, personalized prints, certificates, framed products and other custom-made items.
Please carefully review all names, dates, times, locations, messages, spelling and other personalization information before submitting your order. Astronomy & Me is not responsible for errors contained in information supplied by the customer.
If you contact us before production has begun, we will make reasonable efforts to accommodate corrections or cancellation requests.
If your personalized product contains an error made by Astronomy & Me, differs materially from the personalization information submitted with your order, or arrives damaged or defective, please contact us and we will work to correct, replace or otherwise resolve the issue.
Digital Personalized Products
Personalized digital products are non-refundable once the customized digital file has been created or delivered.
If a digital product contains an error made by Astronomy & Me or differs materially from the personalization information submitted with the order, please contact us so that we can correct the file.
Star Dedications
Astronomy & Me Star Dedications are symbolic and commemorative.
Purchasing a Star Dedication does not confer ownership of a celestial object, officially rename a star, or change the star's scientific or astronomical designation.
Star catalogue numbers, coordinates, constellation information and other astronomical data are provided for identification, commemorative and educational purposes.
Damages and Issues
Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, incorrect, or if you receive the wrong item. Please include your order number and, where applicable, photographs of the issue so that we can evaluate it and make it right.
Other Exceptions / Non-Returnable Items
Certain products cannot be returned, including personalized or custom-made products as described above, gift cards, and any other products identified as final sale at the time of purchase.
Sale items may also be final sale where indicated on the product page.
Please contact us if you have questions about the return eligibility of a particular item.
Exchanges
For eligible non-personalized products, the fastest way to receive a different item is to request a return of the original item and, once the return is accepted, place a separate order for the replacement item.
Personalized products cannot generally be exchanged after production has begun unless there is an error, defect or damage attributable to Astronomy & Me.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times vary by bank or credit-card provider and may take additional time before the refund appears on your account.