SHIPPING & DELIVERY POLICY

At Astronomy & Me, we want your order to arrive safely and as quickly as reasonably possible. Delivery times vary depending on the product, destination and whether your order requires personalization or custom production.

Canada

Standard shipping: $9.95 CAD on physical orders under $75 CAD.

FREE standard shipping within Canada on physical orders of $75 CAD or more.

Any expedited shipping options available for your order will be displayed at checkout.

Digital Products

Digital products do not require shipping and are not subject to shipping charges.

Personalized digital products, including MY SKY Personalized Star Maps and digital Star Dedications, require production before delivery. Estimated production or delivery times will be indicated on the applicable product page whenever available.

Digital products will be delivered electronically using the email address associated with your order.

Personalized & Custom Products

Personalized products are created specifically for each customer and therefore require additional production time before shipment.

This includes products such as:

MY SKY Personalized Star Maps, Star Dedications, personalized prints, framed products, certificates and other custom-made items.

Production time is separate from shipping/transit time.

For example, if a shipping service estimates 3–5 business days in transit, this period begins after your personalized product has been completed and transferred to the carrier.

Estimated production times will vary according to the product and order volume. Where applicable, an estimated production timeframe will be displayed on the product page.

United States

Shipping charges for orders delivered to the United States are calculated according to the shipping option available at checkout.

Delivery times may vary depending on the destination, carrier and customs processing.

International Orders

International shipping may be available to selected destinations. Available shipping methods and charges will be displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by the destination country, unless otherwise indicated at checkout.

Astronomy & Me does not control customs processing times or charges imposed by foreign authorities.

Tracking

Where tracking is available, tracking information will be provided once your physical order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Delayed or Lost Orders

Carrier delays can occasionally occur due to weather, customs processing, high shipping volumes or other circumstances outside our control.

If your tracking information has not updated for an extended period or you believe your shipment may be lost, please contact us at info@astronomyandme.com with your order number.

We will review the shipment and, where appropriate, work with the carrier to investigate the issue.

A shipment will not automatically be considered lost solely because it has exceeded an estimated delivery date. Carrier investigation procedures and waiting periods may apply before a replacement or other resolution can be issued.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible at info@astronomyandme.com. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered production or been transferred to the carrier.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Astronomy & Me is not responsible for orders delivered incorrectly or returned because of inaccurate address information supplied at checkout.

Damaged Deliveries

If your order arrives damaged, please contact us promptly at info@astronomyandme.com and include your order number and photographs of the damaged product and packaging.

We will review the issue and work with you toward an appropriate resolution.